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Looking at the user manual, on P11 it says - "Unlock the keypad Select Unlock, and press * within 1.5 seconds. If requested, enter the lock code." :facepalm: What are the odds that it will not ask for a lock code???

Excellent suggestion- thank you I had not thought of that. I still have the concern, for example, what if I need to enter the old unlock code before it will accept the new one - but I will dive even deeper into the Nokia manuals to see if that might work. My fear is still entering the wong code...

Thanks for the suggestion, and it is one that crossed my mind - however, it is she who gave it to me and asked how she can call her friend. Apparently, just before we arrived, she had been staring at it blankly and just could not remember the code. It might be worth trying again in a few days...

Thanks, that might be worth a try - I hope that they do not insist on speaking to the original contract holder, because that will not be easy (at either end of the conversation!).

Thanks for the suggestion, and we did try 12345 (the default password for those phones). Oh, and guess what, it was the number she had written down in her notebook (we thought the same as you, she must have written it down). Sadly, it is the wrong number. We know that, because we tried it twice...

The phone works fine (for her needs) - when she can remember the code to unlock the number pad, that is. As others have said, a new phone is not much use to her if she is having problems with her memory, but wants to phone her friends.

Help please. Any recommendations (ideally based on personal experience) to get the keypad unlocked on an old Nokia, preferably in or near Brighton? Note that this is not to unlock the phone from a previous network provider - it is simply to get past the keyboard lock. The background is that my...