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If you’re referring to my ‘input’ here then you’ve got the wrong end of the stick. Of course you praise and encourage those that you are responsible for who are doing a good job. Likewise you sympathise with those who have a problem at work and try to resolve the problem. On the other hand...

My response may be somewhat outdated as I was in a similar position as you a good few years back. Anyway, here goes: I am presuming that the person you are dealing with has a job description and contract detailing what’s expected of them in their role. If yes then they have signed up to that...