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It was probably no more than expediency anyway - adding a 'removal of discount' facility to the ticketing system being deemed an unnecessary ballache when the 'admin fee' widget could fulfil the purpose, particularly as it was done quickly.

I'd also hope anyone getting arsy with well-meaning staff because they themselves failed to read and/or understand simple communications that were clear from the start would take a look at themselves.

https://www.brightonandhovealbion.com/news/3661035/uefa-europa-league-home-fixture-ticket-information-confirmed/ Ticket Exchange We'll be launching a ticket exchange for season ticket holders and MyAlbion+ members who have bought three-match packs in due course. Please note the cost of resale...

The original terms didn’t envisage an exchange, but it was made v clear that if an exchange was able to be put in place (as it was at a later stage), the discount for buying ’three for two’ would be lost - the fact they’ve called it an ‘admin fee’ seems to have annoyed a lot of people but they...

Nothing to see here really……the initial comms was 100% clear that there would be no refunds or exchange, full stop (also confirmed at the fan Zoom call PBOBE/JG held to talk through the ticketing etc before they went on sale). The ability to offer any ticket you couldn’t use was added later with...