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If I list £30 of "consumables" on an invoice, customers don't mind so much as when I put £30 "wanker tax" on.

£20 being itemised as an admin fee makes it feel a bit of a piss take. If it was listed as reclaim of 3 match discount value, it would sit better. Indeed, however, if a number of people have become irate, I would hope the club would take a look at their communications and improve them.

£20 being itemised as an admin fee makes it feel a bit of a piss take. If it was listed as reclaim of 3 match discount value, it would sit better.