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Smarmy. Huh. Of all the things you could say about Caroline, that would, be about the last I'd imagine anyone coming up with. Care to give an example of her being 'smarmy'?

Yup. Looks like she (or almost certainly, someone in her team - but she still has to take responsibility) has f*ckd up and failed to realise when putting together the 'package' of optons that tours are specified as something that you can't offer for money. Doh! My assumption would be that the...