'brilliant Communication Skills' (sic) by Gill Hasson 2012
'What the best communicators know, do and say'
These self-improvement books are two a penny, but this one is easy to read, concise and simple to put into practice, and can be used as a handy reference for any situations you find...
Read Clive Cussler's Spartan Gold last week, which is a good, fast paced thriller, and am currently reading Mario Puzo's Omerta, which is ticking over nicely :smile: